Shipping Policy

Order Processing Time

• Standard Processing Time: Orders are typically processed within 0-1 business days.
• Peak Times: During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods and Costs

• Free Shipping: We offer free shipping to all addresses within India .We provide free shipping on orders over ₹250 .
• Standard Shipping: We offer standard shipping to all addresses worldwide. Shipping costs will be calculated at checkout based on the weight and destination of your order.
• Expedited Shipping: We offer expedited shipping options for faster delivery. Shipping costs for expedited shipping will be calculated at checkout.

Shipping Carrier

We utilize the services of reputable shipping carriers to ensure timely and reliable delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order’s progress using the tracking number by using this https://diyanretail.shiprocket.co/tracking.

Shipping to International Addresses

We currently ship Worldwide. International shipping rates will be calculated at checkout based on the weight, destination, and shipping method selected. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

Shipping Restrictions

We may not be able to ship to certain locations or for certain products due to legal or logistical restrictions.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and provide a suitable solution.

Delivery Times

Domestic Shipping:

• Minimum Delivery Time: Typically ranges from 0 to 2 business days for standard shipping within a country.
• Maximum Delivery Time: Can vary based on the distance and shipping method, but generally falls 4 to 5 business days for standard shipping.

International Shipping:

• Minimum Delivery Time: For expedited international shipping, it can range from 0 to 5 business days, depending on the destination and shipping carrier.
• Maximum Delivery Time: International shipping can take anywhere from 0 to 11 business days, particularly for standard shipping or shipments to remote locations.

Please note that these are estimated delivery times and actual delivery times may vary. Factors such as weather conditions, carrier delays, and customs clearance may affect delivery times. The minimum and maximum delivery times for domestic and international shipping can vary significantly depending on several factors, including:

• Shipping Carrier: Different carriers have varying levels of efficiency and service commitments.
• Shipping Method: The chosen shipping method (e.g., standard, expedited, express) directly impacts delivery speed.
• Origin and Destination: The distance between the origin and destination influences transit time.
• Customs Clearance: International shipments often require customs clearance, which can add to the overall delivery time.
• Weather Conditions: Adverse weather can cause delays in transportation.
• Peak Seasons: During peak shopping seasons, increased volume can lead to longer delivery times.
• Unexpected Events: Unforeseen events like natural disasters or labor strikes can disrupt shipping schedules.

Additional Considerations:

• Delivery Time Guarantees: Some shipping carriers offer delivery time guarantees for expedited shipping services.
• Insurance: Consider insuring your shipment to protect against loss or damage during transit.
• Packaging: Proper packaging can help prevent damage and ensure timely delivery.

Shipping Address

Please ensure that your shipping address is accurate and complete. We are not responsible for packages delivered to incorrect addresses.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer support team at care@diyanretail.com.